Website: WandaSantosHaynes.com and all subdomains (the “Site”)
Company: Wanda Santos-Haynes (“Company,” “we,” “us,” “our”)

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Site or purchase or use our services, including coaching, courses, digital products, memberships, and events (collectively, the “Services”).

1) What We Collect

We may collect the following categories of information:

A. Information you provide

Name, email address, phone number, and other contact info

Billing and transaction details (payments are processed by third-party processors; we do not typically store full card numbers)

Account details (if you create a login)

Purchase history, customer support requests, and communication content

Intake form responses and other information you voluntarily submit related to coaching or Services

Messages you send via forms, email, SMS, chat, or community spaces

B. Information collected automatically

IP address, device identifiers, browser type, and operating system

Usage data (pages viewed, clicks, time spent, referring URLs)

Approximate location (inferred from IP address)

Cookies and similar technologies (see Section 6)

C. Information from third parties

Payment confirmations and metadata from payment processors

Email/SMS engagement data (deliverability, opens, clicks, replies)

Analytics and advertising data (if we run ads or tracking pixels)

2) The Platforms We Use (GSD Software / GoHighLevel)

We use GSD Software, our white-labeled business platform, to operate key parts of our business. GSD Software is powered by GoHighLevel technology and may be used to manage:

forms, surveys, and lead capture

email and SMS communications

appointment scheduling and reminders

contact records (CRM), tags, and notes

pipelines, client onboarding, and automations

landing pages, portals, and course/product delivery (if applicable)

When you submit information through the Site, a form, a booking page, or a portal, your information may be processed and stored within GSD Software (GoHighLevel) and associated integrated tools.

3) How We Use Your Information

We use information to:

deliver purchases, access, and Services

schedule sessions, send reminders, and provide support

process payments and prevent fraud

communicate with you about your account, purchases, and updates

send marketing communications if you opt in (you can unsubscribe anytime)

improve our Site and Services, and measure performance

maintain business records, comply with legal obligations, and enforce agreements

4) Discreet Nature of Services and Client Protection

Some Services may involve intimate, relational, or highly personal topics. We treat this information with additional care and discretion.

4A) Protection from public exposure

We take reasonable measures designed to protect clients from being publicly identified, including:

We do not publish client names, identifying details, or personal stories without explicit permission.

We do not tag clients publicly or reveal purchasers/coaching clients on social media.

We keep internal access limited to those who need it to deliver Services (for example: admin support, tech support, customer care).

4B) Testimonials and case examples

If we share testimonials, we will only use content you submit voluntarily.

By default, we may use first name only, initials, or anonymized details, unless you explicitly request attribution.

We will not share sensitive details that could reasonably identify you without your clear consent.

4C) Coaching sessions, recordings, and communications

Coaching sessions are private.

If sessions are recorded (only when applicable), recordings are stored in a restricted-access system and shared only with you and necessary support personnel.

Email and SMS are not perfectly secure. If discretion is critical, we encourage you to use a private email address/device and avoid shared accounts.

4D) Communities or group spaces (if used)

If a Service includes a group community (forum, Facebook group, portal community, etc.), your display name/profile may be visible to other members depending on the platform. You control what you share. We enforce community guidelines, but we cannot control what other members do outside the group.

5) How We Share Information

We may share information in the following ways:

A. Service providers and processors
We share information with vendors that help us run the business, such as:

GSD Software (GoHighLevel) for CRM, automation, forms, scheduling, email/SMS delivery

payment processors (e.g., Stripe, PayPal, Affirm, etc., if used)

email/SMS/calling providers and deliverability tools (often integrated through GHL)

analytics providers (e.g., Google Analytics)

advertising platforms (e.g., Meta/Facebook) if we run ads

scheduling, video, or file delivery tools (Zoom, Google Drive, Vimeo, etc.) if used

B. Legal and safety
We may disclose information if required by law, court order, subpoena, or to protect rights, safety, and prevent fraud.

C. Business transfers
If we sell, merge, or reorganize, your information may be transferred as part of that transaction.

We do not sell personal information in the traditional sense. If we use advertising pixels or cross-context behavioral advertising, some jurisdictions treat that as “sharing,” and you may have opt-out rights (see Section 10).

6) Cookies, Tracking, and Advertising

We use cookies and similar technologies to operate the Site and understand usage. We may also use tracking pixels for marketing and analytics.

You can control cookies through your browser settings. Blocking cookies may affect Site functionality.

If we run advertising, you may see our ads after visiting our Site. You can manage ad preferences through the relevant platform settings.

7) Email, SMS, and Consent (Important)

If you provide your email or phone number, you may receive messages related to your purchase, scheduling, reminders, and support.

Marketing emails: You can unsubscribe at any time via the link in the email.
SMS/text messages: If you opt in to SMS, you may receive texts about reminders, updates, or marketing (depending on what you consented to). Message and data rates may apply. You can opt out by replying STOP.

We aim to follow applicable anti-spam and messaging laws (for example, CAN-SPAM and TCPA in the United States).

By submitting your mobile number and opting in, you authorize Wanda Santos-Haynes to send you text messages using automated technology. SMS may be used for service communications such as booking confirmations, reminders, program updates, customer support, and delivery of requested links or resources. If you opt in to marketing texts, you may also receive promotional messages about offers, programs, and events. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP (you will receive a final confirmation message). For help, reply HELP. Consent is not required to purchase.

8) Data Retention

We keep personal information only as long as reasonably necessary to:

deliver Services and maintain business records

comply with legal/accounting obligations

resolve disputes and enforce agreements

9) Security

We use reasonable administrative, technical, and organizational safeguards. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10) Your Rights and Choices

Depending on your location, you may have the right to:

access, correct, or delete certain personal information

withdraw consent where processing is based on consent

opt out of marketing

object to certain processing or request restrictions in certain cases

opt out of certain “sharing” related to advertising (where legally required)

To request changes or deletion, contact: [email protected]
We may need to verify your identity.

11) Children’s Privacy

The Site and Services are not intended for individuals under 18. We do not knowingly collect data from children.

12) International Visitors (GDPR/UK GDPR)

If you are in the EEA/UK, we process personal data under legal bases such as:

contract necessity (delivering Services)

legitimate interests (improving Services, fraud prevention)

consent (marketing and certain cookies where required)

legal obligations

You may have the right to lodge a complaint with a data protection authority.

13) California Privacy Notice (CCPA/CPRA)

California residents may have rights to know, delete, and correct personal information, and to opt out of certain “sharing” for cross-context behavioral advertising.

To exercise rights, contact: [email protected]
We will not discriminate against you for exercising privacy rights.

14) Changes to This Policy

We may update this Privacy Policy. The new version will be posted with an updated Effective Date.

15. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Wanda Santos-Haynes LLC

29 Andel Avenue

Rindge, NH 03461

United States

[email protected]

Mobile Information Sharing:
If you provide your mobile phone number, we may use it to send service-related messages (such as purchase confirmations, access and account updates, appointment reminders, and customer support responses) and, if you have opted in, marketing messages. Your mobile number and related messaging data (including opt-in/opt-out status, message content, delivery status, and timestamps) may be processed and stored in our business systems, including GSD Software (powered by GoHighLevel) and its integrated messaging/telephony providers, solely to deliver messages, manage your preferences, maintain compliance records, and support our operations.

We do not sell or rent your mobile number. We do not share mobile numbers with third parties for their own independent marketing purposes.

Message and data rates may apply. You may opt out at any time by replying STOP and request help by replying HELP.

Because text messaging is not a fully private channel, we recommend using a private device and disabling lock-screen previews if discretion is important.